Loan Process

Since all of our librarians are unpaid volunteers, we aim to minimize the amount of time that librarians need to schedule in their day for library loans. Please keep this in mind and be respectful of their time. You will receive a communication from a librarian with your scheduled pickup time.

• Arrive as close to the scheduled pickup time as possible.
• Expect your bike pickup to take about 30 minutes.
• If you are going to be more than 15 minutes late, communicate that as early as possible, via text message to the librarian.
• If you are not able to arrive within 30 minutes of your scheduled time, this may mean that your pickup will need to be rescheduled to another date. Communicate with the librarian and ask if you need to reschedule your pickup.
• Bikes are often loaned out again the same day as they are returned, so please arrive at or before your scheduled return time.
• When returning, remember to bring charger, keys, lock, and helmet (if borrowed).
• While librarians will typically be happy to have a conversation about your loan, other bikes to consider, or other similar matters, this is dependent on scheduling; if a librarian asks you to follow-up via email, you can do so by emailing the librarians to continue the conversation.